Clarity on Missing Coins
Hello Survivors,
We know some of you have been running into problems with Rust coins so we want to take a moment to explain what happened as clearly and honestly as we can.
When the New Gen version of Rust Console Edition launched there were entitlement issues with Microsoft which meant that some players who purchased Deluxe or Ultimate editions did not receive the correct items. Coin balances quickly became a concern so we made changes in our backend to make sure everyone got the coins they were meant to have.
Not long after, Microsoft fixed the entitlement issues on their side and that caused the coins to be granted again. This meant some players ended up with double the amount of coins. To bring everything back in line we had to revert our backend fix which removed the extra coins that had been added.
We completely understand why this sudden disappearance of coins could be alarming or confusing without any context from our side, and we’re sorry that we couldn’t find a way to communicate this with you sooner or as things were happening in real time.Those extra coins were never supposed to be there in the first place, and because of the way the transactions were logged they were not pulled back right away. That delay is why the adjustments are only showing now. It can look like some of your recent Rust Coin purchases have been taken away but that is not the case. Only the extra coins have been removed and your purchased coins are safe.
To make this easier to understand we want to share two practical examples that show what happens behind the scenes and how everything is calculated:
Case 1
Player purchased the ultimate edition but in error were not granted the entitled 4600 Rust Coins.
Rather than have people wait, we decided to issue the 4600 RC on our end to the players.
While we thought this was the end of it, some time had passed and then the platform issued the 4600 RC entitlement.
The player balance is now 9200 RC
Player spends 4000 RC
We correct for the duplicate credit taking 4600rc off that player (Point 2)
The player is left with 600rc which is correct as they were entitled to 4600rc and spend 4000rc.
Case 2
Player purchased the Deluxe Edition but in error were not granted the entitled 1100 Rust Coins.
Just like in case 1, we decided to issue the 1100 RC on our end to the players.
Some time later the platforms also granted the missing entitlement for the 1100 RC Deluxe coins.
Player balance is now 2200 RC.
Player spends 1500 RC.
Player buys 500 RC.
Balance of 1200 RC.
Player spends 1200 RC
We correct for the duplicate 1100 RC off that player (Point 2)
If a player’s RC balance was below 1100 Rust Coins before we retracted the extra coins, their Rust Coins would be in the negative once retracted. But In order to avoid confusing players with negative balances, we set up the system not to let the RC balance go below 0.
Hope the above cases offers some clarity on the issue.
This situation was in no way pre-empted as we have never faced such an issue in the lifetime of Rust CE. However, we did our best to resolve it in the best possible way and provide you with the utmost clarity on the what, when and how of it.
We have just started looking into the best ways for displaying your Transaction History in-game, so you will be able to track every credit and debit on your account in real time.
We’re also exploring our options for better in-game messaging, so even if you’re not on social media or Discord, you’ll still stay in the loop with important updates and news directly inside the game.
Both of these are on our to-do list for the future, we will share more details on these features in a future content roadmap.
- See you on the Island!
